FAQ's - Returns
FAQ's
Returns must be lodged through our online system first before sending back to us. You will then be issued a return label (Flat fee $10) so that we are be able to track where your parcel is at every step of the way back to our office.
Your invoice. By supplying your invoice you will ensure fast handling and no confusion when processing.
No, once you have lodged your return and printed your label, place your label on your package, you can simply drop it in a red Australia Post Box, easy!
You also have the choice of lodging your returns parcel at your local Post Office. Tracking will start once your parcel is collected and scanned.
No. As part of our Returns Process it is a requirement that you use our printed labels to return your order. Each order must use a separate label.
No. Your label is linked to your return request and invoice and only garments listed on that return label and invoice number will be processed.
There are a few reasons why choosing store credit rather than refunding can work for you. Choosing store credit will allow you to use the amount paid on another L&F garment. Credit is valid for 6 months so you do not have to use your credit straight away. We will also send out reminder emails so that you do not forget you have credit with us. And as an added bonus for choosing credit we will pay your postage of your returned garment back to our office. Did I also mention you can use multiple credit codes in the one purchase?
Once you have lodged your return request and selected credit, print the label provided, attach it to your parcel and pop it in your closest post box. When your parcel arrives back to our office we will check your returned garment to ensure all of our Returns Terms and Conditions are met and refund your purchase to store credit. You will receive a Store Credit Gift Card via email which will be valid for 6 months from that date.
Store credit is valid for 6 months from the return processing date and cannot be extended beyond this time. To ensure you do not forget about your L&F store credit we will send you reminder emails 3 months and 1 month prior to your store credit validity expiry date. We want to ensure you find your perfect L&F piece so these reminders will make certain you have plenty of time to do so.
Once Store Credit is chosen it is valid for 6 months from the date of return processing. This time period cannot be extended and your store credit cannot be redeemed for cash. If it is a possibility you may prefer the cash in hand please choose refund at the time of your returns process.*
*final sale items are non returnable
The merging of store credit is not possible. Each store credit code needs to be used individually however you can use multiple store credit codes in the one order.
If an item purchased with store credit is returned, the amount of credit used with this purchase will be reapplied to your original code first prior to any cash payment. This applies for all refund transactions, even when an item in the original purchase is kept.
Please refer to our FAQs that clarify what is deemed as a fault here.
We ask you to allow 7-10 business days (from arrival to L&F HQ) for your refund to be processed.
Yes, your refund will be credited to the original Gift Voucher. The Voucher will be valid for 3 years from the date of purchase. If cash is used in conjunction with a Gift Card, the gift card amount used with this purchase will be reapplied to your original code first prior to any cash payment.
EXCHANGES
Yes, we offer exchanges for like for like garments. At this time we cannot offer exchanges for two totally different garments.
While we would love to be able to facilitate this in fairness to all customers we cannot. Any suitable returned items will be returned to stock so that all waiting on that item can have the chance to purchase.