FAQ's

GENERAL

How do I contact Leina & Fleur Head Office?

We have many ways for you to contact us.

For easy questions which require quick answers, chat is your best option. Chat is available online through our website.

Active Online Chat is available - Mon-Fri 11am-1pm and Fri 4pm - 5.30pm. Customer Care will also be available to chat with in LIVE video times.

For questions that require a more detailed explanation, email is preferred if you cannot find the answer you are looking for in our FAQ section. You can contact us through style@leinaandfleur.com.au. Our Customer Care team will respond to your email within 24 hours (or one business day).

What are your hours of operation?

Active Online Chat is available through our website

Mon-Fri 11am-1pm | Fri 4pm-5:30pm

Our office hours are

Mon-Fri 8am-4pm

When will I receive a response to my enquiry?

We have many ways for you to contact us.

Active Online Chat is available online through our website - Mon-Fri 11am-1pm and Fri 4pm - 5.30pm. During this time you will be responded to within minutes.

Outside of these hours chat can still be used however a response may not be received until the next business day.

Responses to email enquiries will be received within 24 hours (or one business day) of email lodgement. Should we require a little longer to answer we will be sure to touch base with you and advise as to the timeframe needed to respond to your enquiry.

When do you release new products?

We release new products on a bi-weekly basis*. Every Tuesday at 12pm AEST and every Friday at 5pm AEST we offer new pieces, new prints and/or new colours. All new release details are sent via email (join our mailing list here to keep in the loop) with Leina and Fleur also doing a live new release product explanation on our Facebook Page at 12pm AEST on Tuesdays and 5pm AEST on Fridays to show you all the new styles and answer any questions you may have.

*changes to this schedule is at the discretion of Leina & Fleur

Do you change your time for product release with Day Light Savings?

We are based in Queensland. Our Tuesday product releases are always scheduled at 12pm AEST and Fridays at 5pm AEST.

Why do your garments sell out so quickly?

We pride ourselves on a boutique offering so that every piece is an investment and a limited release. We are always working on the stock levels of our core styles so that they are available staples at any time.

If your size isn't available, make sure you click on your size on the product page and enter your email address so you can be notified if this item becomes available again. 

How do I use my welcome code?

Your welcome code can be entered into the 'Gift card or discount code' box at checkout. Please make sure you include all words, letters and numbers. The welcome code amount will be removed from your total before you pay.

Can I change my order once I have placed it?

Please call Customer Service on (07) 5522 1733 to see if this is possible.

Where can I try on your clothes?

We are 100% online and do not have a boutique. Our Head Office is based on the Gold Coast.

Can I save an item in my cart to purchase at a later date?

No, unfortunately items in your cart are not held.  You are not guaranteed the item selected until you have completed check out.

Do you have gift cards?

Yes you can order a gift card for the amount that you wish here.

What are the Terms and Conditions for gift cards?

All gift cards will be emailed to your desired recipient according to all details that you have entered at time of purchase. Gift cards cannot be redeemed for cash, cannot be refunded and left over amounts (no matter what the value ie $1 or $100 etc) cannot be combined with another gift card.  All Gift Cards are valid for 3 years from the date of purchase.

If the item purchased on a Gift Card is returned, the amount paid with the Gift Card will be refunded to that Gift Card.  All purchases using gift cards must be actioned prior to completing your order.  No manual manipulation of a gift card amount ie the refunding of cash can be applied to an order after the order has been placed and paid for.

Need Help?

We have many ways you can get in touch with our Customer Service team

open chat

Chat with us.

Open chat

phone us

Call us

(07) 5522 1733