FAQ's

GENERAL

How do I contact Leina & Fleur Head Office?

* Please note that our Online Chat is under a maintenance and the best way to get in touch with us is via email or through Facebook.

For questions that require a more detailed explanation, chat box or email are preferred if you cannot find the answer you are looking for in our FAQ section. You can contact us through style@leinaandfleur.com.au.

Customer Care will also be available to chat with in Facebook LIVE video times.

Monday 5pm | Wednesday 5pm | Friday 5pm

What are your hours of operation?

Our office hours are Mon-Fri 8am-4pm

When will I receive a response to my enquiry?

* Please note that our Online Chat is under a maintenance and the best way to get in touch with us is via email or through one of our social media channels.

Responses to email enquiries will be received within 24 hours (or one business day) of email lodgement. Should we require a little longer to answer we will be sure to touch base with you and advise as to the timeframe needed to respond to your enquiry.

When do you release new products?

We release new products on Wednesdays at 5pm AEST we offer new pieces, new prints and/or new colours. All new release details are sent via email (join our mailing list here to keep in the loop) for sneak peeks make sure you join our Facebook Group.

Do you change your time for product release with Day Light Savings?

We are based in Queensland. Our Wednesdays product releases are always scheduled at 5pm AEST.

Why do some garments sell out so quickly?

There are times when fabric is limited and in these cases we offer boutique offerings where numbers are limited.

If this is the case and/or your size isn't available, make sure you click on your size on the product page and enter your email address so you can be notified if this item becomes available again.

How do I use my welcome code?

Your welcome code can be entered into the 'Gift card or discount code' box at checkout. Please make sure you include all words, letters and numbers. The welcome code amount will be removed from your total before you pay.

How does your Rewards Program work?

Click here to find out all the details about how to use the Leina & Fleur Rewards Program.

Can I change my order once I have placed it?

Once your order has been dispatched changes are no longer possible however if you are yet to receive your dispatch notification we may be able to assist. Simply reach out to our Customer Care Team at style@leinaandfleur.com.au

Where can I try on your clothes?

We are 100% online and do not have a boutique yet!! (Stay posted...) We have a wonderful returns policy which you can use to purchase and try on in the comfort of your home with the knowledge that returning items that do not fit is an option (items marked final sale cannot be returned).

Can I save an item in my cart to purchase at a later date?

Unfortunately items in your cart are not held.  You are not guaranteed the item selected until you have completed check out.

Do you have gift cards?

Yes you can order a gift card for the amount that you wish here.

What are the Terms and Conditions for gift cards?

All gift cards will be emailed to your desired recipient according to all details that you have entered at time of purchase. Gift cards cannot be redeemed for cash, cannot be refunded and left over amounts (no matter what the value ie $1or $100 etc) cannot be combined with another gift card.  All Gift Cards are valid for 3 years from the date of purchase.

If the item purchased on a Gift Card is returned, the amount paid with the Gift Card will be refunded to that Gift Card.  All purchases using gift cards must be actioned prior to completing your order.  No manual manipulation of a gift card amount ie the refunding of cash can be applied to an order after the order has been placed and paid for.

Do you offer store credit?

Yes, store credit is offered as an option during our online returns process.

What are the Terms and Conditions for store credit?

All store credit codes will be emailed to you after your return has been received and processed. Store credit codes are valid 6 months from date of issue and need to be applied by you prior to check out in order to apply. 

Once your return has been processed, store credit cannot be refunded for change of mind and a code cannot be applied post check out for any reason. 

Two store credit codes can be added to the one purchase.  These codes need to be applied by you at time of check out.

If an item purchased with store credit is returned, the amount of credit used with this purchase will be reapplied to your original code first prior to any cash payment.  This applies for all refund transactions, even when an item in the original purchase is kept.

Social Media

Who can join the L&F Style and Share Facebook Group?

Our L&F Style and Share Facebook Group is a safe community for women only. Only those who identify as a woman will be accepted. Joint accounts (eg Bill & Betty) will not be accepted.

How do I identify L&F staff commenting on the L&F Style and Share Facebook Group?

Each L&F staff member's profiles have the Leina & Fleur logo placed to the left hand side of their photos.