FAQ's

Our office hours are Mon-Fri 8am -4pm (AEST) and you can call us on (07) 5522 1733 or email us style@leinaandfleur.com.au.

We are also available on Facebook Messenger 🙂 

Our office hours are Monday - Friday | 8:00am -4:00pm (AEST)

We release new products every Tuesday at 12:00pm AEST. We offer new pieces, new prints and/or new colours. All new release details are sent via email (join our mailing list here to keep in the loop) for sneak peeks make sure you join our Facebook Group.

We are an online clothing brand so you won't find us in any boutiques. However, in our Leina + Fleur Style Studio, located at our Gold Coast Head Office, you can can book a session to explore the collection with a personal stylist, and try on some of your favourite pieces. 

We also have a wonderful returns policy which you can use to purchase and try on in the comfort of your home with the knowledge that returning items that do not fit is an option (items marked final sale cannot be returned).

Your welcome code can be entered into the 'Gift card or discount code' box at checkout. Please make sure you include all words, letters and numbers. The welcome code amount will be removed from your total before you pay.

Once your order has been dispatched changes are no longer possible however if you are yet to receive your dispatch notification we may be able to assist. Simply reach out to our Customer Care Team at style@leinaandfleur.com.au

Yes! You can order a gift card for the amount that you wish here.

All gift cards are valid for 3 years from the date of purchase and can be for any value you wish. They are a great way to surprise and delight someone you love.

View the full terms and conditions here.

Yes, store credit is offered as an option during our online returns process. 

Store credit codes are valid 6 months from date of issue and need to be applied by you prior to check out in order to apply. 

Click here to view the complete terms and conditions.

Only one discount code can be applied in any one transaction. Click here to view the terms and conditions of individual promotions for more information.

If you have tried to enter a second discount code, it may have overridden the first promotional code. Re-enter the one code you wish to use, or if the promotion discount is applied automatically, empty your cart and start your order again. 

We're working very hard to make sure that our photography and video shows a true representation of garment's colour/s and print.

Our garments are photographed and filmed in different locations within lighting that can sometimes result in different colour representation. Please note that some colours may display differently depending on the type of screen you are using and the space you are viewing it in.

Orders Under $300:
• Express Shipping (1-4 Days) flat rate: $10

Orders Over $300:
• Express Shipping (1-4 Days): FREE

Yes we do. All Leina + Fleur packages are sent with ATL automatically marked on each parcel.  The automatic ATL instruction means your parcel will be left in a safe place as deemed by the delivery driver.

If you do not wish this to happen a note needs to be left in each order's Order Notes which is located on the Checkout Cart page under the (final) picture of your purchased garments. This is also the area where any specific delivery instructions need to be noted.

If you have rewards points, you can redeem 250 points for a free shipping code. Free express shipping is also available on domestic orders over $300.

Please note: free shipping codes cannot be combined with other codes, and only one code can be applied per order. For more details, please visit the rewards section.

To check your order delivery status please use Startrack/Australia Post tracking facilities to firstly obtain a status update.

For this you will need your tracking number provided in your shipping confirmation email sent to you when your order was dispatched. 

If you have checked your delivery status online and you require further assistance please email style@leinaandfleur.com.au providing your order number. Ensure you title your email your email 'Delivery Assistance'.

As a general rule, we are unable to combine two separate orders into the one parcel. To make sure you get your orders as quickly as possible our Dispatch Department work systematically through the orders in sequence.

While we use very fast shipping services overnight delivery cannot be guaranteed. Please be assured we will do our best to get your parcel to you as soon as we can.

The general timeframe to expect delivery is 2-3 days after your parcel has been dispatched from our office. This of course depends on your location and circumstances that are outside of Leina + Fleur's control.

International shipping:
• New Zealand Shipping: FREE
• Singapore, Canada, USA, and Europe flat rate: $25

We use Australia Post for our International shipping. Delivery can take 3-7 business days depending on your location. We currently ship internationally to New Zealand, Singapore, Canada & USA, and Europe.

Please note all international customers are responsible for the payment of any customs duties/import charges in their destination country. Contact your customs office to confirm the relevant thresholds for your region.