How do I contact Leina & Fleur Head Office?
We have many ways for you to contact us.
For questions which require quick answers, chat is your best option. Chat is available online through our website.
Active Online Chat is available - Mon-Fri 11am-1pm. Customer Care will also be available to chat with in LIVE video times.
For questions that require a more detailed explanation, email is preferred if you cannot find the answer you are looking for in our FAQ section. You can contact us through email@example.com. Our Customer Care team will respond to your email within 24 hours (or one business day).
What are your hours of operation?
Active Online Chat is available through our website
Our office hours are
When will I receive a response to my enquiry?
Active Online Chat is available online through our website - Mon-Fri 11am-1pm. During this time you will be responded to within minutes.
Outside of these hours chat can still be used however a response may not be received until the next business day.
Responses to email enquiries will be received within 24 hours (or one business day) of email lodgement. Should we require a little longer to answer we will be sure to touch base with you and advise as to the timeframe needed to respond to your enquiry.
When do you release new products?
We release new products on a weekly basis*. Every Tuesday at 12pm AEST and Friday at 5pm AEST we offer new pieces, new prints and/or new colours. All new release details are sent via email (join our mailing list here to keep in the loop) with Leina and Fleur also doing a live new release product explanation on our Facebook Page at 12pm AEST on Tuesdays to show you all the new styles and answer any questions you may have.
*changes to this schedule is at the discretion of Leina & Fleur
Do you change your time for product release with Day Light Savings?
We are based in Queensland. Our Tuesday product releases are always scheduled at 12pm AEST.
Why do your garments sell out so quickly?
We pride ourselves on a boutique offering so that every piece is an investment and a limited release. We are always working on the stock levels of our core styles so that they are available staples at any time.
If your size isn't available, make sure you click on your size on the product page and enter your email address so you can be notified if this item becomes available again.
How do I use my welcome code?
Your welcome code can be entered into the 'Gift card or discount code' box at checkout. Please make sure you include all words, letters and numbers. The welcome code amount will be removed from your total before you pay.
How does your Rewards Program work?
Click here to find out all the details about how to use the Leina & Fleur Rewards Program.
Can I change my order once I have placed it?
Once an order is placed changes cannot be made to that order.
Where can I try on your clothes?
We are 100% online and do not have a boutique. We have a wonderful returns policy which you can use to purchase and try on in the comfort of your home with the knowledge that returning items that do not fit is an option (items marked final sale cannot be returned).
Can I save an item in my cart to purchase at a later date?
No, unfortunately items in your cart are not held. You are not guaranteed the item selected until you have completed check out.
Do you have gift cards?
Yes you can order a gift card for the amount that you wish here.
What are the Terms and Conditions for gift cards?
All gift cards will be emailed to your desired recipient according to all details that you have entered at time of purchase. Gift cards cannot be redeemed for cash, cannot be refunded and left over amounts (no matter what the value ie $1or $100 etc) cannot be combined with another gift card. All Gift Cards are valid for 3 years from the date of purchase.
If the item purchased on a Gift Card is returned, the amount paid with the Gift Card will be refunded to that Gift Card. All purchases using gift cards must be actioned prior to completing your order. No manual manipulation of a gift card amount ie the refunding of cash can be applied to an order after the order has been placed and paid for.
Who can join the L&F Style and Share Facebook Group?
Our L&F Style and Share Facebook Group is a safe community for women only. Only those who identify as a woman will be accepted. Joint accounts (eg Bill & Betty) will not be accepted.
How do I identify L&F staff commenting on the L&F Style and Share Facebook Group?
Each L&F staff member's profiles have the Leina & Fleur logo placed to the left hand side of their photos.