Do I have to lodge my return? Can I just send the garment back?
All returns need to be lodged via our online Returns Portal. Our returns system is there to benefit you. By lodging your return you are letting us know to expect your garment. Better still by using the postage label that we supply on lodgement you will create tracking details from the first scan by Australia Post. We will then be able to track where your parcel is at every step of the way back to our office.
What do I have to supply in my return parcel?
Your invoice. By supplying your invoice you will ensure fast handling and no confusion when processing.
I have lodged a return and been charged a handling fee. What is this?
The flat rate AUD$10 handling fee, removed from your refund amount at time of returns processing, is payment for your return domestic postage. As we have a great flat fee rate through Australia Post we take care of your postage fee on our end by deducting it from your refund total. All you have to do is print the label we provide and pop your parcel in the post.
Do I need to take my return to the Post Office?
The choice is yours! Once you have lodged your return and placed your label on your package, you have the choice of lodging your return parcel at your local Post Office or your nearest Australia Post box. It is as simple as that. Tracking will start once your parcel is collected and scanned.
Can I use my own return postage method, not the label supplied by L&F?
Of course you can choose to send your returns package back to us by another means rather than using the supplied L&F postage label. If this is what you choose it is very important you are aware of the following. L&F take no responsibility for tracking, insurance or notification of receipt when our returns label is not used. This responsibility and choice is entirely yours.
Will you charge me the $10 postage/handling fee if I use my own postage?
Of course not. If you choose to send your parcel back using a different method than our label we will not remove the $10 flat postage/handling fee from your final refund total. This is on the condition that our postage label supplied to you on lodgement of your return has not been used which we will be able to check prior to processing your return.
Can I put multiple returns in one bag and then only be charged the one $10 fee?
We would prefer that you did not do this for the following reasons:-
When more than one return is placed in the same parcel it is very easy to overlook the extra garments. Your label is linked to your return request and invoice and only garments listed on that return label and invoice number will be expected and processed. If multiple orders, from multiple invoice numbers are placed in the same return satchel errors can, and possibly will, occur and the entire returns process is slowed down which affects not only your return processing time but everyone else's as well.
Why should I choose store credit instead of a refund?
There are a few reasons why choosing store credit rather than refunding can work for you. Choosing store credit will allow you to use the amount paid on another L&F garment. Credit is valid for 6 months so you do not have to use your credit straight away. We will also send out reminder emails so that you do not forget you have credit with us. And as an added bonus for choosing credit we will pay your postage of your returned garment back to our office. Did I also mention you can use multiple credit codes in the one purchase?
How will I receive my store credit?
Once you have lodged your return request and selected credit, print the label provided, attach it to your parcel and pop it in your closest post box. When your parcel arrives back to our office we will check your returned garment to ensure all of our Returns Terms and Conditions are met and refund your purchase to store credit. You will receive a Store Credit Gift Card via email which will be valid for 6 months from that date.
I am afraid of forgetting about my store credit. Can it be extended?
Store credit is valid for 6 months from the return processing date and cannot be extended beyond this time. To ensure you do not forget about your L&F store credit we will send you reminder emails 3 months and 1 month prior to your store credit validity expiry date. We want to ensure you find your perfect L&F piece so these reminders will make certain you have plenty of time to do so.
Can I refund my chosen store credit to cash?
Once Store Credit is chosen it is valid for 6 months from the date of return processing. This time period cannot be extended and your store credit cannot be redeemed for cash. If it is a possibility you may prefer the cash in hand please choose refund at the time of your returns process.*
*final sale items are non returnable
Can I merge two or more store credit amounts?
The merging of store credit is not possible. Each store credit code needs to be used individually however you can use multiple store credit codes in the one order.
What if I have received a faulty garment?
Please refer to our FAQs that clarify what is deemed as a fault here.
When will you process my return?
We ask you to allow 7 days (from arrival to Leina and Fleur HQ) for your refund to be processed.
Can I return an item purchased with a gift voucher?
Yes, your refund will be credited to the original Gift Voucher. The Voucher will be valid for 3 years from the date of purchase.
