FAQ's - Shipping

SHIPPING - DOMESTIC

How much is shipping within Australia?

A flat shipping fee of $10 is applied to all domestic orders. It is the same fee regardless of whether you have 1 or 5 items.

Do you mark all parcels ATL (Authority to Leave)?

Yes we do. All L&F packages are sent with ATL automatically marked on each parcel.  The automatic ATL instruction means your parcel will be left in a safe place as deemed by the delivery driver. If you do not wish this to happen a note needs to be left in each order's Order Notes which is located on the Checkout Cart page under the (final) picture of your purchased garments. This is also the area where any specific delivery instructions need to be noted.

Are you still sending packages at this time?

Yes, our business is still taking and fulfilling orders to Australia and New Zealand.  We are also available online through Facebook and via Customer Care (style@leinaandfleur.com.au) if you have any questions.  

PLEASE NOTE

- We have currently suspended our international destinations of Canada, USA and Singapore.

Do you offer FREE shipping?

If you have rewards points you can use these to receive free shipping (250points) by applying points to a free shipping code.  Free shipping codes cannot be applied with any other codes.  Only one code can be used per order. Please see rewards for further details.

Where is my order?

To check your order delivery status please use Startrack/Australia Post tracking facilities to firstly obtain a status update.

For this you will need your tracking number provided in your shipping confirmation email sent to you when your order was dispatched. 

If you have checked your delivery status online and you require further assistance please email style@leinaandfleur.com.au providing your order number. Ensure you title your email your email 'Delivery Assistance'.

What delivery service do you use?

We use Star Track satchels for door to door delivery and Australia Post Express for PO Boxes and Parcel Locker deliveries within Australia. All L&F parcels are automatically marked ATL (Authority to Leave). Any request to remove this from a delivery must be done at time of checkout by you through a notation in the order notes.

Startrack is affiliated with Australia Post so you can use either tracking channel to track your parcel's delivery status.

For international deliveries we use DHL or Australia Post (New Zealand only).

PLEASE NOTE - we have currently suspended our international destinations of Canada, USA and Singapore.

Can I combine two orders in the same parcel?

When two orders are placed separately we are unable to combine them into the one parcel. To make sure you get your orders as quickly as possible our Dispatch Department work systematically through the orders in sequence.

Will I receive my parcel overnight?

While we use very fast shipping services overnight delivery cannot be guaranteed. Please be assured we will do our best to get your parcel to you as soon as we can. The general timeframe to expect delivery is 2-3 days after your parcel has been dispatched from our office. This of course depends on your location and circumstances that are outside of L&F's control.

Can I click and collect for FREE?

No. Unfortunately due to the current COVID-19 situation we cannot provide Click & Collect at this time.

SHIPPING - INTERNATIONAL

How much is International shipping?

Team L&F ships internationally for a flat rate fee of AUD$25.00, whether you buy 1 or 5 styles.

We currently only ship internationally to New Zealand. We have suspended our other international destinations of USA, Canada and Singapore due to Covid 19 delays.  

I am an overseas customer, how long will my parcel take to arrive?

We use DHL or Australia Post for our International shipping. Delivery can take 5-15 days depending on your location. We currently only ship internationally to New Zealand.

PLEASE NOTE - we have currently suspended our international destinations of Canada, USA and Singapore.

Will I incur international shipping duties?

Please note all international customers are responsible for the payment of any customs duties/import charges in their destination country. Contact your customs office to confirm the relevant thresholds for your region.

Need Help?

We have many ways you can get in touch with our Customer Service team

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Call us

(07) 5522 1733