Try at Home
We understand how important it is to find the perfect fit and style, especially when shopping online.
Now, you can try our products at home — completely risk-free.
How it works
Try Our Best Sellers At Home
Returns
If you need to return anything, we'll send you a prepaid return label to download.
Return Guidelines:
Returns must be posted within 3 days of completing the order.
If you return all items from the order, a $15 restocking fee will be applied.
Frequently Asked Questions
How does the authorisation process work?
When you use the Try at Home service, you will be asked to provide payment details at checkout. We will then authorise your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorisation simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
When will I be charged for my order?
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
How do I complete my order?
Try at Home orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.
What is the Restocking Fee?
The Restocking fee is a $15 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
Where is this service available?
Please note this service is currently only available in Australia and for our full priced items (no sale).
