FAQ's
GENERAL
Our office hours are Mon-Fri 8am -4pm (AEST) and you can call us on (07) 5522 1733 or email us style@leinaandfleur.com.au.
We are also available on Facebook Messenger 🙂
Our office hours are Mon-Fri 8am -4pm (AEST)
We release new products every Wednesday at 12pm AEST and Friday at 5pm AEST. We offer new pieces, new prints and/or new colours. All new release details are sent via email (join our mailing list here to keep in the loop) for sneak peeks make sure you join our Facebook Group.
We are an online clothing brand so you won't find us in any boutiques. However, in our L&F Style Studio, located at our Gold Coast Head Office, you can can book a session to explore the collection with a personal stylist, and try on some of your favourite pieces.
We also have a wonderful returns policy which you can use to purchase and try on in the comfort of your home with the knowledge that returning items that do not fit is an option (items marked final sale cannot be returned).
Your welcome code can be entered into the 'Gift card or discount code' box at checkout. Please make sure you include all words, letters and numbers. The welcome code amount will be removed from your total before you pay.
Once your order has been dispatched changes are no longer possible however if you are yet to receive your dispatch notification we may be able to assist. Simply reach out to our Customer Care Team at style@leinaandfleur.com.au
Unfortunately items in your cart are not held. You are not guaranteed the item selected until you have completed check out.
Click here to find out all the details about how to use the Leina & Fleur Rewards Program.
Yes, store credit is offered as an option during our online returns process.
Store credit codes are valid 6 months from date of issue and need to be applied by you prior to check out in order to apply.
Click here to view the complete terms and conditions.
Only one discount code can be applied in any one transaction. (Click here to view the terms and conditions of individual promotions for more information.)
If you have tried to enter a second discount code, it may have overridden the first promotional code. Re-enter the one code you wish to use, or if the promotion discount is applied automatically, empty your cart and start your order again.
We're working very hard to make sure that our photography and video shows a true representation of garment's colour/s and print. Our garments are photographed and filmed in different locations within lighting that can sometimes result in different colour representation. Please note that some colours may display differently depending on the type of screen you are using and the space you are viewing it in.